Meet Our Administrative Team
Our intake coordinators, administrative assistants, and support team keep everything running smoothly. They are the first point of contact for clients and the backbone of our practice, handling scheduling, insurance, billing, communication, and client support with care, kindness, and professionalism.
Esther Capuano
Client Onboarding & Intake Specialist
123 Middle Street, Bristol
Esther serves as an Intake Coordinator at Peaceful Mind Behavioral Health & Wellness. With extensive experience in customer service and a strong dedication to helping others, she plays an essential role in welcoming new clients and guiding them toward the support they need.
​
Known for her warm demeanor and genuine desire to ensure every individual feels understood and cared for, [Name] is committed to creating a safe and welcoming first point of contact. She approaches each interaction with compassion, professionalism, and a deep respect for the client experience. Her ability to listen, problem-solve, and provide clear guidance helps clients feel supported from their very first step with us.
​
Motivated by the opportunity to make a meaningful difference, Esther looks forward to contributing to our mission and helping individuals access the resources and care that best serve their needs.
​
Learn more about Esther below:
“My passion for helping people has always been at the center of my work. With many years of customer service experience, I’ve learned how important it is for individuals to feel heard, valued, and supported, especially when they are navigating something as personal as beginning therapy. My goal is to ensure each client’s experience is met with kindness, understanding, and professionalism.
​
Outside of work, I love spending time with my family, friends, and church community. I also enjoy creating floral designs for weddings and special events, a creative outlet that brings me tremendous joy. I’m grateful for the opportunity to join Peaceful Mind and to be part of a team that truly makes a difference in the lives of others.”
![IMG_3271[107411].jpg](https://static.wixstatic.com/media/3c2bbd_08458cdca0e64bbfa0a3967641b6d74d~mv2.jpg/v1/crop/x_0,y_35,w_1170,h_970/fill/w_403,h_334,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/IMG_3271%5B107411%5D.jpg)
Delilah Shea
Client Onboarding & Intake Specialist
640 Main Street, Plantsville
Delilah will be the first face you see when you walk into our Plantsville office. Delilah has an extensive background working in the health care field. She has been working in the call center of one of the largest health care agencies in CT. Delilah has a passion for mental health and has always wanted to transition to this field. Delilah's experience in the call center will allow her the understanding so she can help guide you in finding the best therapist or medication provider at our office.
Learn more about Delilah below:
"I have a background in the medical field as a patient liaison and many years of costumer service experience. I’ve always had a strong passion to help others in any way I can , even just by listening and providing a safe space.
In my free time I love to spend time with family, travel to different places and try different foods . I also love to read books and learn new things! I can’t wait to be a part of this team and help you find the best path for your needs."
Riley Lloyd
Client Onboarding & Intake Specialist
115 N Main Street, Southington
Riley brings compassion, creativity, and a strong background in behavioral health to her role at Peaceful Mind Behavioral Health & Wellness. With experience supporting children and families through her work in art therapy and applied behavior analysis, Riley has developed a deep understanding of empathy and communication. She is passionate about helping clients feel comfortable and supported from the moment they connect with our practice. As part of our intake team, Riley ensures every client’s experience begins with care, organization, and understanding.
​
Learn more about Rylie below:​​​
Riley serves as a kind and understanding first point of contact for clients beginning their care at Peaceful Mind in the Southington office. With a background in behavioral health and a genuine passion for helping others, she strives to create a welcoming and supportive environment where every client feels valued from their very first interaction.
​
Rylie holds a Bachelor’s degree in Art Therapy with a minor in Psychology, combining her love for art and the field of mental health. Before joining the team Riley worked as a Behavior Technician providing direct ABA therapy to children on the autism spectrum and with over 7 years of customer service experience she is dedicated to providing compassionate, patient-centered care. "Outside of work, I enjoy cooking, walking my dog in nature, and caring for my growing collection of houseplants."​
Nicole Dinsmoor
Client Billing & Operations Coordinator
Nicole comes to Peaceful Mind with many years in the healthcare field. Her previous roles included a Manager at a local MedSpa, and she also held the title of Practice Manager at another mental health practice. Nicole really enjoyed working with the clients in this field. Nicole is also a certified nursing assistant.
Learn more about Nicole below:​​​
My journey in the medical field started about 8 years ago as a CNA. I dabbled in a few different fields, ultimately landing in medical aesthetics for the last 5 years, 4 of those in an administrative role.
In the last year, I found myself in a holistic functional medicine practice and that is where my passion for helping others soared and ultimately landed me here at Peaceful Mind. I am excited to be part of this team and offer support throughout.
​
Outside of work, catch me cheering on my two daughters at their cheer competitions, snuggling with my 90lb lap dog or curled up with a good book.
![IMG_3521[80022].JPG](https://static.wixstatic.com/media/3c2bbd_5a00644183b34f4da84e693822225f24~mv2.jpg/v1/crop/x_0,y_1209,w_3024,h_2508/fill/w_403,h_334,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/IMG_3521%5B80022%5D_JPG.jpg)
Rylan Sullivan
Billing & Administrative Specialist
Ryan is an Licensed Master Social Worker. Rylan is a vital member of our team, serving as both Billing Coordinator and Administrative Assistant. With a strong background in office administration and financial processes, Rylan ensures smooth billing operations and helps maintain the efficient day-to-day running of the practice. Rylan is committed to providing clear and accurate billing support, working closely with clients and insurance companies to ensure all transactions are processed in a timely manner.
​
In addition to their billing duties, Rylan is the go-to person for administrative tasks. Known for their attention to detail, excellent communication skills, and problem-solving abilities, Rylan is dedicated to offering seamless support to both our team and clients, ensuring that everyone feels valued and heard.
​
With a compassionate approach to mental health care, Rylan plays an essential role in creating an organized, welcoming environment where our clients can feel confident in the services they are receiving.
Rylan is also a compassionate and skilled Licensed Master's Social Worker dedicated to helping individuals navigate their mental health journey. Rylan providers a supportive, non-judgmental space for clients to explore their emotions, develop coping strategies, and build resilience.
![image0[9803].jpeg](https://static.wixstatic.com/media/3c2bbd_49516b025b9546d1a3c1273386bda8b8~mv2.jpeg/v1/crop/x_0,y_29,w_420,h_348/fill/w_403,h_334,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/image0%5B9803%5D.jpeg)
Sarah Decker
Medication Support
Sarah plays a key role in supporting both our medication providers and clients with all medication-related needs. She assists with refill requests, medication coordination, and ensures timely communication between clients and prescribers. In addition to her work with the medication team, Sarah helps manage discharge letters and other important documentation. Her organization, compassion, and attention to detail help keep our medication services running smoothly and efficiently for our clients.
Caitlyn Bouchard
Practice Operations & Finance Manager
Caitlyn is the heart of our office, playing a pivotal role in creating a calm and efficient environment that keeps everything running smoothly. As our practice manager, she oversees the accounts payable/receivables department, manages HR functions, and handles all our bookkeeping with precision and care. Caitlyn’s commitment to excellence ensures that everything is in order, allowing the team to focus on what they do best. Caitlyn's dedication, experience, and warmth makes her an invaluable part of our team, and we're lucky to have her as the backbone of the office.
​
Learn more about Caitlyn below:​
"I hold a Bachelor of Science in Legal Studies with a minor in Accounting from the University of Hartford. With over 17 years of experience working in large law firms across Connecticut, I have built a diverse skill set, taking on roles such as Paralegal, Financial Manager, Human Resources Manager, Office Manager, IT Coordinator, and Bookkeeper. My career has been marked by growth and adaptability, allowing me to wear many hats and thrive in various positions.
​
In 2018, I took on a new challenge by starting my own mental health medical billing company and transitioned away from my position as a Paralegal in 2020 to focus on my entrepreneurial venture.
​
When I'm not managing the office, I enjoy spending quality time with my family here in Connecticut. I reside with my husband, my stepdaughter (a senior at Michigan State), my 15 year-old daughter and my energetic 10 year old son. In my spare time, I love taking family vacations, especially to New Hampshire and Cape Cod. This is where I take the time to hike this beautiful world around us and listen to the waves at the beach, while I watch my crazy kids, laugh, dance and play."
.jpeg)
Lauren Mitchell
Social Media Coordinator
Lauren helps our team connect with the community by sharing the heart and mission of Peaceful Mind across our social media platforms. She combines creativity and compassion to highlight our providers, promote mental health awareness, and showcase the supportive environment we’re proud to offer. Lauren’s enthusiasm and eye for detail help bring our practice to life online and keep our community engaged and informed.