FAQs
Our Frequently Asked Questions section is designed to provide quick, helpful answers about our services, policies, and what you can expect when working with our team. If you don’t see your question here, please reach out, our staff is always happy to assist you.
How do I schedule an appointment? You can request an appointment online, email our intake team, or call during business hours. We’ll help match you with a provider who fits your needs.
Do you accept insurance? Yes, we accept most major insurance plans. Our administrative team verifies your benefits before your first appointment.
Do you offer telehealth? Yes. We offer secure, HIPAA-compliant telehealth services to clients anywhere in Connecticut.
How quickly can I get an appointment? Availability varies by provider, but we work hard to accommodate new clients as quickly as possible.
Can I switch providers if it’s not the right fit? Absolutely. We want you to feel comfortable. Our team is happy to help you find someone who better aligns with your needs.
What age groups do you see? We offer therapy for children, teens, and adults, as well as couples and families.
Do therapists and medication providers work together? Yes, when you consent to collaboration, your providers can coordinate care for a more connected treatment experience.
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Do we prescribe medication? Yes. Our office has several medication providers that help you find the right medication.
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Are sessions with my therapist confidential? Yes. All sessions and client information are treated as strictly confidential. This includes session content, records, scheduling details, and progress in treatment. We use HIPAA-compliant EHR, email, and e-fax systems to ensure your information is protected at all times. However, there are a few legal exceptions to confidentiality, such as situations where there is a clear and immediate risk of harm to yourself or others, or suspected child or elder abuse.
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What happens during the first session? The initial session is an opportunity for you to share your story, discuss your goals, and explore what you hope to change or improve. It’s also a time for you and your therapist to determine whether the fit feels right, as a strong therapeutic relationship is essential and forms the foundation for meaningful progress together.
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How is therapy different than talking to my friends? Talking with friends can be supportive, but it’s not the same as working with a therapist. Therapists are trained professionals who specialize in helping people navigate challenges, gain insight, and develop healthy coping strategies. They also offer an unbiased, outside perspective that friends often can’t provide. Because a therapist’s role is to help you without judgment, many people find it easier to open up and address their concerns in a way that leads to meaningful, effective progress.
How can therapy help? Your therapist will work with you to identify your personal goals for counseling and tailor each session to support those goals. You can expect them to listen closely, seek to fully understand your experiences, and guide you toward meaningful progress. Because therapy is highly individualized, its benefits look different for everyone—but it often includes gaining new perspectives, understanding yourself more deeply, changing unhelpful patterns, processing difficult experiences, and developing healthy coping skills.
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